Privacy Policy

1. Who We Are

Driftholm is a property rental service based at 159 Thalang Road, Tambon Talat Yai, Mueang Phuket, Phuket 83000, Thailand. We operate as a licensed rental agency assisting tenants in finding and managing residential properties on the island of Phuket.

We act as the data controller for any personal information you provide when contacting us, using our services, or visiting our website.

2. Information We Collect

We collect personal information only when it is relevant to providing our services. This may include:

• Name and contact details (email address, phone number)
• Property preferences and search criteria
• Information about your rental situation (intended duration, budget range, family composition)
• Communication records (emails, messages, notes from calls)
• Technical data from website visits (browser type, pages viewed, IP address — via cookies)

We do not collect financial or payment information directly. Any payment arrangements are managed separately and are not stored on our systems.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and provide the services you have requested
• Shortlist and present suitable properties based on your stated preferences
• Communicate updates, confirmations, and practical information about your rental arrangement
• Send monthly reports for clients using our Remote Tenant Support service
• Maintain records of our service interactions for quality and accountability purposes
• Improve our website and understand how visitors use it (via analytics cookies, with consent)

We do not use your information for unsolicited marketing. If you wish to receive occasional updates about new properties or service changes, you may opt in at any time.

4. Legal Basis for Processing

We process personal information on the following legal grounds:

• Contract performance: when information is needed to carry out the services you've engaged us for
• Legitimate interests: to maintain business records, respond to communications, and improve our services
• Consent: for optional analytics cookies and any marketing communications
• Legal compliance: when we are required to retain or share data under Thai law or applicable regulations

5. Data Sharing

We share personal information only in the following circumstances:

• With property owners or landlords, when arranging viewings or formalising a rental agreement — only the information necessary for that purpose
• With service providers who support our operations (e.g. website hosting, communication tools) — subject to appropriate data protection agreements
• When required by law or regulation in Thailand or another applicable jurisdiction

We do not sell, rent, or trade personal information with third parties for commercial purposes.

6. Data Retention

We retain personal information for as long as it is necessary to provide our services and meet our legal obligations. Specifically:

• Active client records are retained for the duration of the engagement and up to two years after it concludes
• Enquiry records (where no service was provided) are retained for up to six months
• Financial and contractual records are retained for seven years in accordance with Thai business regulations

After these periods, records are securely deleted or anonymised.

7. Cookies and Website Data

Our website uses cookies for essential functionality and, with your consent, for analytics. We do not use advertising or tracking cookies. For full details on the cookies we use, please read our Cookie Policy.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Object to or restrict how we process your information
• Withdraw consent at any time (where processing is based on consent)
• Receive your information in a portable format
• Lodge a complaint with a supervisory authority if you believe your rights have not been respected

To exercise any of these rights, contact us at privacy@driftholmexs. We will respond within 30 days.

9. Data Security

We use reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, or loss. Communications are transmitted over encrypted connections. Access to client records is restricted to the team members who need it to carry out their work.

In the unlikely event of a data breach that affects your personal information, we will notify you within a reasonable timeframe and take steps to limit the impact.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe we have inadvertently received data about a minor, please contact us so we can delete it promptly.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies separately.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. Significant changes will be communicated via our website. The date at the top of this page indicates when the policy was last revised.

13. Contact

For any privacy-related questions or requests: